We have built strong partnership with all the major marketplace platforms in Malaysia such as Lazada, 11street, Lelong, Shopee and Zalora. We had successful established our in-house brand, Arche, thru the e-branding strategies by past two years. Our proven results showed our confident in marketing your brand thru all the major marketplace platform in Malaysia.
PRODUCT ONLINE MARKETING
Our marketing team promote your product with the best deals to the marketplace campaigns with customized promotional packages. All the campaigns pricing is analyzed through the sale and up-to-date market data to ensure price competitiveness.
We also coordinates with marketplaces to ensure your promotions and campaigns are promote in most predominant way on the website to increase your brand awareness.
FULFILLMENT & WAREHOUSING
We implemented ERP system and strictly warehousing
SOP to manage the complex and dynamic supply chain to ensure smooth and stable operation.
Currently we are operating two fulfillment centers located in Kuala Lumpur and Johor Bahru to cover west Malaysia distribution.
We are intended to take our ecommerce operations from market entry to full scale.
AFTER SALES & CUSTOMER SERVICE
Qur full-time friendly customer service agents provide assistant on technical support, all inquiries regarding to the product , delivery, payment and warranties.
Our agents also handle complex product related questions by partnering with our clients to bring our staff up to speed so they are in the best position to fully represent your brand.
We take customer service serious and aim to provide highest customer support quality to all our customer to ensure brand image are well protected.