3 Reasons Why You Need A Trusted Partner With A Full-Service E-Commerce

How do people shop for their goods? In the past, physical stores may be the answer, but consumer behaviour has changed drastically over the years. These days especially when the world is facing the COVID-19 pandemic since early 2020, many people would say their preferred shopping method is online. The improving infrastructure from internet dissemination, logistics duration, to the expansion of e-commerce marketplaces has made online spending an even more pleasant experience to date. Hence more and more businesses are infamous online marketplaces such as Lazada, Shopee, Amazon, and Alibaba.

You want to launch your new business on a digital platform like Lazada or Shopee like what most people are doing now. You have your product ready to sell but you are not sure how to do it. You have done your research on do’s and don’ts for a new business to be a presence online but is that knowledge obtained from google search is sufficient enough to kick off your business?

Let’s face it, opening your online shop on Lazada or Amazon can be overwhelming to some business owners. Marketing your product, regular daily check-in, on-time customer service, prompt delivery, and making sure your stock is available for a flash sale, is not a walk in the park. These are just some of the work that you or your team have to do and there are a lot more tasks needed to be done for your online business to become successful.

Unlike in the past, now you have the option to engage an agency (e-commerce enabler) that can help you to be successful in the online marketplace like Lazada. An e-commerce enabler, its job is to work with clients and e-commerce partners (marketplace, payment gateways, etc.) to increase gross merchandise value by optimizing digital channels. It does this by performing on behalf of the brand a solid digital tactic, which sometimes means trading with the marketplace for more visibility for its clients.

Reason 1 – Trusted partner offering the whole range of services – from marketing to fulfillment

No doubt there are many e-commerce enablers out there including those that work together with Shoppe or Lazada group. However, not all of them are full-service e-commerce enablers. Full-service e-commerce enablers execute the whole range of services – e-commerce strategy consultation, marketplace store management, online order fulfillment, warehousing, customer service, and business review. Engaging e-commerce enablers that provide the full service is very crucial so that only one party is responsible for managing the whole process (from front end to back end) to provide your customer a rewarding experience. Unlike others, Arche group is well-known as one of the leading e-commerce enablers that does full-service especially online order fulfillment that is not offered by most agencies. In other words, the Arche group is your one-stop e-commerce enabler, that can help manage the entire e-commerce supply chain activities on your behalf from A-Z so that you can focus on growing aspects of your business.

Reason 2 – Trusted partner well versed in the e-commerce environment

If a company or brand was only selling just one product, via one online marketplace, with one storefront and competing against one single competitor that was only changing prices once a week, then it is a straightforward fight between the two brands. However, the reality is that most brands are selling across several marketplaces, across multiple countries, with an assortment of one thousand if not ten thousand products, with hundreds of competitors that are all changing their charges constantly. This is where the trusted e-commerce enablers can help their clients to win every day.

E-commerce enablers have proficiency and knowledge in managing e-commerce stores for various brands. The most important and valuable asset that belongs to e-commerce enablers is data and industry best practices. Even with clients that have limited knowledge, e-commerce enablers can make full use of their precious assets for fruitful progress.

Reason 3 – Trusted partner can help reduce your operating expenditure

If you think setting up your e-commerce team is a piece of cake, think again. Setting your team does not only affect the financial cost, but also opportunity cost from the time lost due to team member turnover, as this industry is popular for the high turnover rate. To perform well just like the previously mentioned functions, you need to have at least 5 – 6 core team members with expertise in their area. Should you want it to be done properly, it is going to cost you a substantial amount. Design, marketing, operation, copywriting, etc, lead time to acquire such a capable team must also be a consideration, since this might also be a crucial factor in the acceleration of your online store or e-commerce success.

It has never been easier to save your precious time with the assistance of Arche Group. This leading e-commerce enabler in Malaysia can help manage the entire e-commerce activities (front end and back end) on your behalf in various online marketplaces, such as Lazada, Shopee, and more. If you are looking for help with your brand in the digital platform, please connect with one of us today! Let’s work together to elevate your brand!